These terms and conditions are valid and effective from March 26, 2024.

The terms and conditions are drafted in Czech and English.
In case of ambiguity, the Terms and conditions in Czech language prevail „Obchodní podmínky – Česká verze“.

All models offered are created by Ing. Ondřej Lokaj.
Sharing and selling .STL files purchased on this website are strictly prohibited!

I. Terms and conditions

1 Introductory Provisions
1.1 These terms and conditions (hereinafter referred to as „conditions“) govern the mutual rights and obligations of the seller and the buyer when purchasing electronic files intended for 3D printing of RC models (hereinafter referred to as „files“).
1.2 The seller is Ing. Ondřej Lokaj, Vyškov 682 01, Czech Republic, ID: 11899204.
1.3 The buyer is any natural or legal person who has purchased files from the seller. The conditions are an integral part of the purchase contract concluded between the seller and the buyer.
1.4 The terms and conditions are further divided into II. Terms and Conditions – Downloadable Electronic Files and III. Terms and Conditions – Physical Products.

2 Personal Data Protection
2.1 All information provided by the buyer will be used exclusively for the purpose of processing the order and will not be provided to third parties except those involved in fulfilling the order (e.g., courier services).

3 Accuracy of Information on the Website
3.1 The seller makes every effort to ensure that product information is accurate and up-to-date. However, it does not guarantee that there will be no errors in the description and/or price of the products or that the products will always be available if you wish to place an order for them.
3.2 We reserve the right to modify information about products displayed on our website, including prices, descriptions, and availability.
3.3 Product images and packaging images may be computer-generated and may not necessarily represent finished sets. All photographs are for illustrative purposes only. Models photographed on this website are handmade prototypes or may be completed models owned by our customers. These are provided as illustrative examples. Therefore, the model may differ from the photographs on the website or other seller channels.
3.4 The stated weights, dimensions, and options are approximate.

4 Accuracy of Products
4.1 The manufacturer strives to produce models as faithful representations of the original.
4.2 Models are based on research, measurements, and photographs of real vehicles. However, the manufacturer does not guarantee that the model will be an exact copy of the real prototype. There may be situations where the model is visually or dimensionally different from the prototype.
4.3 The stated weights, dimensions, and options are approximate.
4.4 While the manufacturer is confident in the quality and performance of each set, please note that some components may require subsequent modifications (such as filing or drilling) during assembly.

5 Miscellaneous Provisions
5.1 The buyer acknowledges that files are delivered in digital form and are not physically delivered.
5.2 The prices listed for individual items are final. The buyer is not entitled to a refund in case of a change in the price of the purchased item. Prices may change over time depending on costs.
5.3 The seller reserves the right to change the terms and conditions applicable at the time of ordering. If there is a change in the terms and conditions, the new conditions will be published on the seller’s website.

6 Final Provisions
6.1 These terms and conditions are valid and effective from the date stated at the beginning of this agreement.
6.2 If any provision of this agreement is invalid, the remaining provisions remain valid.
6.3 The relationship between the seller and the buyer is governed by these terms and conditions and the general legal regulations valid in the Czech Republic.
6.4 The seller reserves the right to change these „Terms and Conditions“.
6.5 In case of ambiguity, the terms and conditions drafted in the Czech language are binding and authoritative.

II. Terms and Conditions – Downloadable Electronic Files

1 Copyright
1.1 All files are protected by copyright and are intended for personal and non-commercial use only. The buyer agrees not to distribute, sell, or provide files and models to third parties.
1.2 Any modification, distribution, transmission, reproduction, distribution, publication, copying, remixing, and sale of any part or mechanics of this model is prohibited without the prior written, express, and personally signed consent of the author of the model. The model and its mechanics are protected by copyright law. Any violation of these terms will result in legal action with all associated consequences.
1.3 Sharing and selling files or models to third parties for profit is allowed only with the written consent of the model’s author.
1.4 Commercial use of models and files:
1.4.1 Commercial use of models and files with the author’s consent is subject to a fee.
1.4.2 The amount of the fee is specified in a written agreement provided by the model’s author.
1.4.3 The fee amount is binding. Customers granted consent are required to pay the author a fee for each sale of the model.
1.4.4 The author reserves the right to revoke consent for commercial use of models and files at any time.
1.4.5 Violation of the terms of consent by the customer will constitute a violation of copyright law with all consequences.

2 Support and Warranty
2.1 The seller provides support only for files, not for model assembly.
2.2 All files are tested and fully functional. However, the seller does not guarantee their functionality on all types of 3D printers.

3 Payments
3.1 The price of the files is final.
3.2 The buyer may pay for the files using the payment method specified on the seller’s website.
3.3 The seller allows payment through the Stripe and PayPal payment gateway.
3.4 The seller offers the option of payment through Stripe. Payment via Stripe can be made with a credit or debit card, Google Pay, Apple Pay.
3.5 The seller offers the option of payment through PayPal. Payment via PayPal can be made with a credit or debit card

4 Purchase of Files
4.1 The purchase contract between the seller and the buyer is concluded by the buyer submitting an order and the seller accepting this order.
4.2 The buyer acknowledges that, after providing the download link for the files, it is not possible to refund the payment made.
4.3 The seller reserves the right to change the prices of products at any time. The validity of the price set at the time of ordering is binding for the buyer.

5 Delivery of Files
5.1 After receiving payment, the buyer will be sent a download link to their email address. The files will also be accessible in the buyer’s account if created.
5.2 The seller undertakes to deliver the purchased files within 24 hours of order confirmation. The download link for the files is typically sent immediately after the purchase. The seller will also provide a link where corrected parts for the purchased model will be available. The functionality of this link will not be limited.
5.3 The link to modified, added, or corrected parts is included in the assembly manual.
5.4 The seller will make every effort to deliver the purchased files as quickly as possible.
5.5 The download link is sent automatically, and access to the files is also through the buyer’s account created on the www.rcmodelsfactory.com website.
5.6 The seller is not responsible for delivery delays caused by circumstances beyond their control, such as internet connection failures or technical issues with service providers.
5.7 The download link is valid for 30 days, with a download limit of 3. If additional downloads are needed, please contact the seller, who can provide an alternative download link in such cases.

6 Liability
6.1 The seller is not responsible for damages caused by incorrect assembly or the use of files contrary to the instructions.
6.2 The seller is not responsible for damages caused by improper use or maintenance of the model.

7 Support for Sold Files
7.1 Technical support includes providing information, answering questions, and resolving any technical issues related to the sold files.
7.2 Technical support includes providing information, answering questions, and resolving any technical issues related to the sold files.
7.3 The seller undertakes to provide support through suitable communication channels, such as email, online chat, or phone.
7.4 The seller strives to respond to inquiries and resolve issues as quickly as possible, considering working hours and any delays caused by technical or organizational reasons.
7.5 The client agrees to contact the seller regarding any questions or issues related to the sold files and to utilize the provided technical support.
7.6 The seller is not responsible for any errors or problems arising from unauthorized modifications made by the client to the sold files.
7.7 In case of discovering an error or deficiency in the sold files, the seller undertakes to rectify the situation within a reasonable period through updates or by providing a replacement file.
7.8 The seller reserves the right to provide technical support exclusively for the sold files and is not obligated to support the use of files with different or incompatible systems or applications unless otherwise agreed with the client.

III. Terms and Conditions – Physical Products

1 Copyright
Any modification, distribution, transmission, reproduction, distribution, publication, copying, remixing, and sale of any part or mechanics of this model is prohibited without the prior written, express, and personally signed consent of the author of the model. The model and its mechanics are protected by copyright law. Any violation of these terms will result in legal action with all associated consequences.

2 Order
2.1 An order can be placed either through the online store, using the contact form, or in writing via the contact email provided on the seller’s website.
2.2 The submission of an order by the buyer is not binding for the seller.
2.3 An order becomes binding only after approval by the seller. Although efforts are made to always accept orders, in certain cases, the seller may refuse an order, for example, if:
2.3.1 the seller is unable to fulfill the order due to a high volume of orders, in which case the seller may attempt to propose a suitable solution
2.3.2 the buyer provides incomplete, incorrect, or fraudulent information regarding their identity, age, payment details, billing information, or delivery address
2.3.3 the seller discovers an error on the website concerning the products the buyer ordered, especially regarding an obviously incorrect price or product description
2.3.4 the ordered products are unfortunately sold out or no longer available
2.3.5 the seller has reasonable grounds to believe that the buyer intends to resell the products.

3 Delivery
3.1 Products will be delivered to the address provided by the buyer in the order.
3.2 Products ordered for delivery outside the Czech Republic may be subject to import duties and taxes that are levied when the delivery reaches the specified destination. The buyer is responsible for paying all such import duties and taxes. Please note that the seller has no control over these charges and cannot predict their amount. Before placing an order, contact the local customs office for further information. Such taxes and duties are the full responsibility of the buyer and cannot be claimed from the seller in the event of contract cancellation.

4 Payment Information
4.1 For 3D printed physical products (e.g., kits or models), payment can be made by bank transfer or by agreement through another platform. Payment via bank transfer can be made in Euros (EUR) and Czech Crowns (CZK). When using another platform, payment will be made either in Euros (EUR) or Czech Crowns (CZK), with another currency as agreed upon. The buyer is responsible for any bank fees or currency exchange fees associated with transactions in foreign currency.
4.2 The payment or settlement is considered completed when the financial amount is credited to the seller’s account.
4.3 The seller does not consider payment confirmations sent by the customer.
4.4 The seller is not responsible for incorrect completion of payment details by the customer.

5 Payment in Installments
5.1 Under certain circumstances, the seller may agree to a prearranged payment plan. Based on such an agreement, the seller and the buyer will mutually agree on a schedule of payments to be made over several months. An invoice for the agreed installment will be issued around the prearranged date, and payment will be due within 5 days of the invoice issuance. The entire payment must be received at least 14 days before the product is shipped. The buyer is required to adhere to the due date specified in the installment invoice.
5.2 Please note that the seller does not offer any form of credit (no fees associated with providing credit will be charged) – the full payment for all products must be received before the goods are dispatched.
5.3 Payment for products must be made within 5 days of the issuance of the installment invoice. After this period, the seller reserves the right to cancel your order and refund any deposit you may have paid up to that point, reduced by a contractual penalty.
5.4 The deposit for goods is a minimum of 50% of the total price. This deposit is intended to cover the costs associated with creating the model. The deposit is required for each custom production. Custom production cannot commence before the deposit is paid.
5.5 The minimum and non-refundable deposit (contractual penalty) is 40% of the total product price. This deposit is intended to cover the costs associated with reserving the product in stock or the potential loss of profit when such a product becomes unavailable for further sale.
5.6 Refunds will be made using the original payment method. For example, if a credit card was used for the original payment, the refund will be credited back to that credit card, if possible. If it is not possible to refund the money using the original payment method, it will be refunded to the buyer’s account. In such cases, the buyer is obliged to provide their bank account number.
5.7 In the case of installment payments for custom-made products, the payment terms and contractual penalties are subject to the conditions specified in the section „Custom-Made Products.“

6 Custom-Made Products
6.1 It is possible to agree that a product will be made specifically for you („Custom-Made Product“). This could be a product that has been previously made, a new product, or an existing product according to your specifications (e.g., material).
6.2 At the time of your order, a payment plan will be agreed upon, specifying when payment is required, with a minimum of 80% of the total product price. Payment must be made within 14 days of the payment request.
6.3 The refund conditions for custom-made product orders are as follows:
6.4 If the seller is unable to fulfill your order, all payments made up to that point will be refunded to you, and the seller will have no further responsibility towards you.
6.5 If you cancel your order before production begins, the seller reserves the right to refund your payments after deducting a contractual penalty of 2,000 CZK.
6.6 If you cancel your order after production has started, you will be responsible for the full price of the Custom-Made Product. In this case, the seller reserves the right to charge you a contractual penalty:
6.6.1 At least 50% of the product price based on the stage of order fulfillment (according to the quantity of processed material). Refunding an amount less than 50%, i.e., less than the agreed contractual penalty, is purely at the discretion of the seller, and no claim can be made against them.
6.6.2 If the product is almost completed (processed material exceeds 65%), the contractual penalty will be charged at 100% of the product price.
6.7 For custom-made products, the date of production commencement is defined as follows:
6.7.1 Placing the order for materials, tools, or parts
6.7.2 Commencing production if the required components are in stock

7 Product Returns
7.1 All communication regarding product returns or complaints must be conducted in writing via email to reklamace@rcmodelsfactory.com.
7.2 The seller will provide a form for withdrawing from the purchase contract.
7.3 Claims or product returns communicated through channels other than the official communication channel mentioned above (e.g., through social media) will not be considered.
7.4 The goods must be sent to the seller’s address: Ondřej Lokaj, Jabloňová 251/31, Vyškov 682 01, Czech Republic (CZECH REPUBLIC).
7.5 Goods sent via a delivery service must not be burdened with cash on delivery.
7.6 Returned goods sent via a delivery service burdened with cash on delivery will not be accepted.
7.7 The buyer bears the costs associated with returning the goods.
7.8 In the case of distance purchases, the goods can be returned within 14 days of receipt without stating a reason.
7.9 The goods must be sent back to the seller promptly after notifying the intention to return the goods without stating a reason, but no later than within 14 days of withdrawing from the purchase contract. If this deadline is not met, the goods will not be accepted by the delivery service on behalf of the seller.
7.10 The goods must be returned in the original packaging. If the goods are returned in packaging other than the original, the buyer will be charged a fee for obtaining new packaging and the cost of repackaging the goods to their original condition. The term „packaging“ refers to the box.
7.11 Individual parts of the kit must not be damaged and, in particular, must not be removed from protective plastic covers designed to prevent damage or mixing of the goods.
7.12 The goods are packaged to allow examination of the contents, similar to a purchase in a physical store.
7.12.1 The goods must be returned complete, in perfect and flawless condition, and in the original packaging.
7.12.2 Unpacking individual components from protective covers (excluding the main packaging, which is the box) will be considered as using the goods, and they cannot be returned. These covers must not be damaged in any way.
7.12.3 Scratching, mixing, or joining parts, gluing, sawing, grinding, painting, and other similar activities are not permissible. Such products will be considered used and cannot be returned.
7.14 The customer is obligated to return any gift or promotional items received in connection with the purchase, but only if they were added to the purchased product, and the customer was informed about them in advance.
7.15 In the case of returning incomplete goods, such a return or withdrawal from the contract will not be accepted, and the goods will be sent back to the customer. In such a case, the customer bears all associated costs.
7.16 The seller is obliged to prove to the customer the legitimacy of deducted costs only upon the customer’s request.
7.17 All costs associated with returning the goods to their original condition will be deducted from the amount paid by the buyer, which will be refunded to them.
7.18 The seller will refund the entire amount paid by the buyer, reduced by the incurred costs, to the buyer’s account.
7.18.1 Incurred costs are associated with checking the returned product.
7.18.2 In the case of returning damaged goods packaging, the buyer will be charged a fee for obtaining new packaging and the cost of repackaging the goods to their original condition and handling the returned goods in this way.
7.19 The right to return goods applies only to the buyer.
7.20 The right to return goods without stating a reason is forfeited in the case of custom production, installment sales, or modifications to the goods according to the customer’s wishes.
7.20 When returning goods, it is recommended to keep the proof of shipment and insure the package. The seller does not take responsibility for non-delivery/partial delivery/damaged delivery from the customer to the seller. If returned products go missing or are damaged during transportation, the customer is responsible for resolving the situation with the shipping company. The customer is responsible for the costs of transporting and insuring the returned products.
7.21 Goods that were damaged during transportation to the seller cannot be returned if this shipment was not insured.

8 Warranty
8.1 All communication regarding product warranty claims must be conducted in writing via email to reklamace@rcmodelsfactory.com.
8.2 Warranty claims communicated through channels other than the official communication channel mentioned above (e.g., through social media) will not be considered.
8.3 The goods must be sent to the seller’s address: Ondřej Lokaj, Jabloňová 251/31, Vyškov 682 01, Czech Republic (CZECH REPUBLIC).
8.4 Goods sent via a delivery service must not be burdened with cash on delivery.
8.5 Returned goods sent via a delivery service burdened with cash on delivery will not be accepted.
8.6 The warranty applies only to defects in the goods not caused by the buyer.
8.7 The warranty for the goods is valid for 24 months from the date of purchase.
8.8 The warranty does not cover damage to the goods caused by the customer.
8.9 The warranty does not cover wear and tear resulting from normal use.
8.9.1 The buyer is aware that some parts of the offered goods may experience wear and tear with normal use.
8.9.2 Spare parts may be included in the shipment; the absence of these spare parts cannot be claimed, and they cannot be subject to a warranty claim.
8.10 The warranty does not cover damage caused by excessive stress and overloading of the product.
8.11 The warranty does not cover damage caused by exposure to extreme temperatures.
8.11.1 The seller specifies in the product manual the maximum and minimum temperature to which the product can be exposed.
8.12 The warranty does not cover damage caused by improper handling.
8.12.1 The seller specifies in the product manual the conditions under which the model can be operated.
8.12.2 The seller specifies in the product manual the maintenance procedure for the model.
8.13 Product warranty claims must be processed within 30 days of the product being delivered to the seller.
8.14 The seller is not responsible for damages caused by incorrect assembly or use contrary to the instructions. Warranty does not apply to such damage.
8.15 The seller is not responsible for damages caused by improper use or maintenance of the model.
8.15.1 The seller provides examples of safe handling of the model in the product manual.
8.15.2 The responsibility for inappropriate or hazardous handling of the product by the user cannot be transferred to the seller.